FAQ
Choosing the right curtains or rug can make a big difference in how a room looks, feels, and functions. At Jinchan, we believe home textiles should bring together comfort, style, and everyday practicality. Below are answers to some of the most common questions our customers ask when selecting curtains and rugs for their homes.
About Curtains
Not usually. Most linen blend curtains are designed to be light filtering rather than blackout. They help soften sunlight, create a warm atmosphere, and provide everyday privacy, while still allowing natural light to brighten the room. If you are looking for a much darker space for sleeping or better light control, a lined room-darkening or blackout curtain would be a better fit.
Light filtering curtains gently diffuse sunlight and create a soft, airy look, making them ideal for living spaces where you still want natural light. Blackout curtains are made for stronger light blocking and are often better for bedrooms, nurseries, or media rooms where darkness and privacy matter most.
Light filtering curtains allow more daylight into the room and create a brighter, softer feel. Room darkening curtains reduce much more incoming light and offer greater privacy, while still not always blocking light as fully as blackout curtains.
Yes. Unlined curtains usually feel lighter and more relaxed, which makes them perfect for spaces that call for softness and natural light. Lined curtains offer more structure, improved privacy, and stronger light control, making them a practical choice for rooms where more coverage is needed.
They are similar in look, but not exactly the same. Faux linen curtains are usually made to mimic the texture of linen, while linen blend curtains combine linen with other fibers. Linen blend fabric often has a more natural hand feel and texture, while faux linen can be easier to maintain.
For living rooms, floor-length curtains are usually the most elegant and versatile choice. They create a more finished look and help the space feel taller and more polished. Shorter curtains are generally better suited for kitchens, bathrooms, or smaller windows.
For a fuller and more balanced look, curtains are typically chosen at about 1.5 to 2 times the width of the window. For a 60-inch window, two panels are often the best choice, depending on the width of each panel and how much fullness you want.
That depends on the window and the style you prefer. A single panel can work beautifully for narrow windows or decorative side placement, while a pair often creates a more classic, fuller look for standard windows.
For bedrooms, room darkening or blackout curtains are usually the best choice if privacy and reduced light are your top priorities. Light filtering curtains are better for creating a soft, bright look, but they will not offer the same level of coverage.
For small bathroom windows, curtains that feel light, neat, and easy to style are often the best option. Light filtering curtains are a lovely choice if you want privacy with natural light, while shorter styles can work especially well in smaller spaces.
A 50x84 curtain usually means one panel that is 50 inches wide and 84 inches long. This size is commonly used for standard-height windows. For a fuller look, many customers choose two panels instead of one.
A good rule is to choose a total curtain width that is about 1.5 to 2 times your window width. For a cleaner, more tailored look, stay closer to 1.5 times. For a softer, fuller drape, choose closer to 2 times.
About Rugs
Yes. Printed rugs can be a practical and stylish option for homes with pets, especially when they are easy to maintain and designed for everyday living. Patterned rugs can also help make minor fur, dust, or everyday wear less noticeable.
The best hallway runner size depends on the dimensions of your space, but popular options include 2x5, 2x6, 2x8, and 3x8. In general, it is best to leave some visible floor around the rug so the hallway feels balanced and open.
A 2x6 runner rug is a versatile choice for hallways, kitchens, laundry rooms, entryways, and bedside spaces. It adds softness, warmth, and style without overwhelming narrower areas.
For busy entryways, low-pile and easy-care rugs are often the best choice. Durable materials and practical patterns can help the rug stay looking beautiful while standing up to everyday use.
Yes. Printed rugs are often a smart choice for busy spaces because they combine decorative style with everyday practicality. Their patterns can also help make daily wear less obvious.
No, in most cases you do not need a rug pad under our rugs. Our rugs are designed with a non-slip backing, which helps keep them in place and makes them practical for everyday use. This built-in feature also adds convenience, especially in busy spaces like entryways, kitchens, and hallways.
About Orders
Most orders are processed within 1-3 business days. Once your order has been prepared and handed over to the carrier, you will receive a shipping confirmation with tracking information.
Most in-stock orders are delivered within 4–7 business days after shipment. Delivery times may vary slightly depending on the destination and carrier conditions.
Most of our orders ship from our warehouse in California, which helps us deliver quickly to customers across the United States.
If your order has not shipped yet, we may be able to help update or cancel it. Please contact us as soon as possible after placing your order, and our team will do our best to assist you.
If the order has not been shipped yet, we can usually help update the shipping address. Please contact us as soon as possible with your order details and the correct address.
Sometimes tracking updates can take a little time after the carrier receives the package. If your order was recently shipped, please allow a short period for the tracking to refresh. If there is still no update after a reasonable time, feel free to contact us.
If your package is marked as delivered but cannot be found, we recommend first checking around your home, mailbox, parcel locker, front desk, or with neighbors. If it is still missing, contact us and we will help you look into it with the carrier.
If you received an incorrect item, please contact us with your order number and a photo of the item you received. We will review it and help resolve the issue as quickly as possible.
If your item arrives damaged, please send us your order number along with photos of the item and packaging. Our team will review the case and help arrange a suitable solution.
Yes, returns are accepted within our return policy period. Items must be unused and in their original packaging to be eligible for return.
Yes, exchanges may be possible depending on product availability and item condition. Please contact us with your order details and the item you would like instead, and we will be happy to assist.
About Custom Orders
Yes, we offer custom size options for selected curtain styles. If you need a custom size, please contact us with the product name, color, width, length, and quantity, and our team will be happy to assist.
To place a custom size order, please send us the product name, color, width, length, and panel quantity you need. Once we review the details, we will guide you through the next step.
Here you can place an explanation or answer to the question.
To help us prepare your request accurately, please provide:
- Product name
- Color
- Width
- Length
- Panel quantity
If needed, you may also share a photo of your window or space for reference.
Custom size orders usually take longer than ready-made items. Production time may vary depending on the style and measurements requested. Our team will confirm the estimated lead time before the order is finalized.
Because custom size products are made to your requested measurements, cancellations may not be possible once production has started. If you need help, please contact us as soon as possible after placing the order.
Custom size orders are generally non-returnable and non-exchangeable unless there is a quality issue or an error with the order.
Absolutely. If you are unsure about measurements, panel quantity, or the best fit for your window, our team is happy to help before you place your order.
Still need assistance?
If you're still unsure about any of our products, drop us a message via the form on our contact page.