Return Policy and Refund Policy
Return Policy and Refund Policy
Friendly Reminder
If you experience any issue with your order, please contact us before opening a payment dispute. Our customer support team will be happy to assist you and can often resolve the issue more quickly.
Opening a dispute may result in processing delays or temporary holds placed on the payment by your bank or payment provider. We value your trust and will do our best to provide an appropriate solution.
Return Eligibility
Most products purchased directly from jinchanhome.com may be returned within 30 days of delivery.
Return requests submitted more than 30 days after delivery are generally not eligible for a refund or exchange.
To request a return, please contact us with your order number and the reason for the return. Once the return request is approved, we will provide the applicable return instructions, a prepaid return shipping label, and an RMA reference number.
Returned items must be unused, undamaged, complete, and in a condition suitable for inspection and restocking.
Please do not send any product directly back to the manufacturer or return warehouse without first contacting us.
Returns Caused by a Product or Seller Issue
Customers are eligible for a replacement or a full refund when the issue is caused by a product defect or an error for which Jinchan Home is responsible.
Seller-related issues include, but are not limited to:
- Defective products
- Products damaged during shipping
- Incorrect products or styles received
- Incorrect colors or sizes shipped
- Missing products, panels, pieces, or accessories
- Products that differ materially from the confirmed order
- Other confirmed fulfillment or warehouse errors
For confirmed product defects or seller-related issues:
- No restocking or processing fee will be charged.
- Jinchan Home will provide a prepaid return shipping label when a return is required.
- The customer will not be charged for return shipping.
- A replacement or full refund may be provided, depending on the situation and the selected resolution.
- We may request photos or other necessary information to verify the issue.
Other Eligible Returns
Returns that are not caused by a product defect or a Jinchan Home error are subject to a 10% restocking/processing fee based on the returned item amount.
This includes returns for reasons such as:
- The customer selected the wrong size or color
- The item does not match the customer’s décor or room
- The customer no longer needs the item
- The customer changed their mind
- The customer ordered too many items
- The customer does not prefer the product’s appearance, material, pattern, color, or style
- The product does not meet the customer’s personal expectations but is not defective
The 10% restocking/processing fee helps cover the costs associated with:
- Receiving and processing the returned item
- Inspecting the condition of the returned item
- Refolding and preparing the item
- Repackaging the item
- Returning the item to inventory
- Warehouse handling and administrative processing
Once the returned item is received and inspected, the approved refund amount, less the applicable 10% restocking/processing fee, will be issued to the original payment method.
Return Shipping
Please contact us before returning any item.
For eligible returns, Jinchan Home will provide a prepaid return shipping label and the applicable return instructions at no additional shipping cost to the customer.
Returns sent without prior authorization or to an address not provided by our customer support team may experience processing delays.
Refunds
Once your return is received and inspected, we will notify you regarding the approval and status of your refund.
If the refund is approved, it will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank, credit card company, or payment provider.
For confirmed product defects, incorrect shipments, missing items, shipping damage, or other seller-related issues, a full refund will be issued and no restocking or processing fee will be charged.
For all other eligible returns, a 10% restocking/processing fee based on the returned item amount will be deducted from the refund.
Partial or Rejected Refunds
A partial refund or no refund may apply in certain situations, including:
- The returned item has been used, washed, altered, damaged, or soiled for reasons unrelated to a product defect
- Parts, panels, pieces, or accessories are missing
- The returned product is not the product originally purchased
- The return was sent without prior authorization
- The return request was submitted outside the applicable return period
- The returned item cannot be accepted for safety, hygiene, or fraud-prevention reasons
Refund eligibility and the final refund amount will be determined after the returned item has been received and inspected.
Late or Missing Refunds
If your refund has been issued but has not yet appeared:
- Check your bank account or payment account again.
- Contact your credit card company or payment provider, as processing times may vary.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at help@jinchanhome.com.
Exchanges and Replacements
We provide replacements for products that are defective, damaged, missing, or incorrectly shipped.
For returns unrelated to a product defect or seller error, we may be unable to process a direct exchange. Customers may need to return the original item and place a new order for the preferred size, color, or style.
Please contact us before returning an item so that we can confirm the appropriate resolution.
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Items specifically identified as final sale or non-returnable
- Items that cannot be accepted for safety or hygiene reasons
Any product-specific return restrictions will be displayed on the applicable product page.
Gift Returns
If a product was marked as a gift and shipped directly to the recipient, the approved refund may be issued as store credit or a gift certificate.
If the order was not marked as a gift, the refund will normally be issued to the original purchaser’s payment method.
The order number is required to process a gift return.
Shipping Your Return
Please use the prepaid return shipping label provided by Jinchan Home.
The return package must be sent using the approved label so that the shipment can be tracked and correctly matched to your return request.
Please do not refuse delivery or return a package to the sender without first contacting us, as this may delay the return and refund process.
Scope of This Policy
This return and refund policy applies only to products purchased directly from jinchanhome.com.
Products purchased through Amazon, Walmart, Wayfair, or other third-party sales channels are subject to the return policies of the platform where the purchase was made.
Customers may contact us for assistance in identifying the correct return process.
Contact Us
For return, replacement, or refund assistance, please contact:
Email: help@jinchanhome.com